Installing the latest version of Vonage Contact Center into Salesforce

Owned by Helen Griffith
Last updated: Oct 06, 2023

Vonage Contact Center Core Components

Before you install Vonage Contact Center, you must first install the Vonage Contact Center Core Components package. For information about installing Vonage Contact Center Core Components, see Installing or upgrading the latest version of Vonage Contact Center Core Components into Salesforce.

To install Vonage Contact Center into Salesforce, perform the following steps:

  1. Log into the host Salesforce Org.

  2. In another browser window, go to https://nvm.force.com/hub/s/package-install-link-and-password on the Vonage Contact Center Community Hub. If you are prompted to log in to the Community Hub, do so.

  3. After reading the information on the page that appears, click either the Production or the Sandbox installation link for Vonage Contact Center as appropriate for your Salesforce org. The installation page appears.

  4. Click Install for All Users.
    Click Install.
    The installation starts. You receive an email when the installation is complete.

You must now configure your installation of Vonage Contact Center in Salesforce. For information about configuring Vonage Contact Center in Salesforce, see Configuring Vonage Contact Center in Salesforce.

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.