To use ContactPad you must first log in. For information about logging in to ContactPad, see Logging in to ContactPad.
ContactPad has four panels that show information relevant to you and your calls. For information about the contents of those panels, see Overview of ContactPad.
When you have logged in you can perform one of three standard actions:
- Put yourself in an appropriate offline state, to continue working without receiving further inbound calls from queues or colleagues. For information on changing your state, see Changing states.