Making an outbound Click to dial call in Desk.com using NewVoiceMedia

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From March 13, 2020, we will no longer support the Vonage Contact Center and Desk.com integration.

Using NewVoiceMedia with Desk.com you can make outbound calls using ContactPad in the standard way. For information on making outbound calls using ContactPad, see Making and receiving calls in ContactPad. You can also make outbound calls using Click to dial.

The integrated Click to dial feature makes outbound calling very simple.

To use Click to dial, click a phone number in a customer record within Desk.com to initiate a call. In the same way as if you click Make Call in ContactPad, your state changes to Busy Outbound. Next your telephone rings, and when you answer, you hear ringing until you are connected to the number that you clicked to dial.

To use Click to dial, the phone number can be a full telephone number, or a short code. If you are calling a short code, the short code must have a destination number configured in ContactWorld.

NewVoiceMedia creates and pops a new case record in Desk.com, and logs the call against that record. Add any information about the call to the case record. For information on creating case records, see Desk.com help.