Accessing the interaction ID in ContactPad
At times you may need to access the unique identifier for an interaction—the interaction ID. You might need the interaction ID in a support case, for example. You can access the interaction ID while you are busy on an interaction.
To access the interaction ID, while dealing with an interaction, go to the information tab. In the related interaction card in ContactPad, click the Copy ID button to copy the ID to your clipboard. The Copy ID button changes to a green color when the interaction ID has been copied.
When copied, you can paste the interaction ID into a message to send to support, for example.
For general assistance, please contact Customer Support.
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