Uninstalling the Vonage CC Screen Recording desktop application

How do I uninstall the Vonage CC Screen Recording desktop application?

Uninstalling the application from your Windows computer

To uninstall the Vonage CC Screen Recording desktop application from your Windows computer, perform the following tasks:

1. Log out of Vonage Contact Center.
2. Remove Screen Recording credentials:
   • Go to Windows Credentials within Credential Manager. For information about accessing Credential Manager, see Accessing Credential Manager (Microsoft help).
   • In the Generic Credentials list, remove the two credentials that begin 'screenRecordingClient'.
3. Remove the application:
   • Go to Add or remove programs within System Settings. For information about removing programs, see Add or remove programs (Microsoft help).
   • Find 'VonageScreenRecordingClient' in the list of installed programs and uninstall it.

Uninstalling the application from your Mac

To uninstall the Vonage CC Screen Recording desktop application from your Mac, perform the following tasks:

1. Log out of Vonage Contact Center.
2. Quit the Screen Recording application:
   • Go to Activity Monitor and find the VonageScreenRecordingClient process in the list of processes. For information about using Activity Monitor, see Quit an app or process in Activity Monitor on Mac (Apple help).
   • Force quit the process.
3. Remove Screen Recording credentials:
   • Go to Keychain Access. For information about Keychain Access, see Keychain Access User Guide (Apple help).
   • Go to Passwords within the 'login' keychain.
   • In the list of passwords, delete the two passwords that begin 'screenRecordingClient'.
4. Remove the application:
   • Go to Applications. For information about removing applications from a Mac, see How to uninstall apps on your Mac (Apple help).
   • Find 'VonageScreenRecordingClient' in the list and move it to the bin.