Intended states in Vonage Premier for Service Cloud Voice
The intended state feature in Vonage Premier for Service Cloud Voice allows agents to set the presence status they want to be in when their current call ends. If the feature is enabled for your account, the Omni-Channel agent's presence status selector remains usable during a call.
For information about changing presence status while on a call, see Changing presence status while on a call (setting intended state) in Vonage Premier for Service Cloud Voice.
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