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When you receive a call through the ContactPad you can make use of NewVoiceMediaVonage Contact Center's call control features; you can put the call on hold, consult with someone else, transfer the caller elsewhere or even control the call recordings.
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- your state automatically changes to Busy Inbound
- the call control buttons—Release, Hold, and Consult—become active
- the Pause button becomes available (if this feature is enabled for your account)
details of the inbound call appear in the information panel. For information about what is displayed, see Overview of ContactPad.
Info Please note, your own instance of the NewVoiceMedia platform VCC Admin Portal may not reflect all the features in the screenshots. For example, Search and Note buttons are only available to users of NewVoiceMedia Vonage Contact Center in Salesforce. For information about additional features of ContactPad in Salesforce, see Logging in to and out of ContactPad in Salesforce.
your phone starts to ring
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