ContactWorldNewVoiceMedia's Interactive s Interactive Voice Response (IVR) system interacts with callers, gathers information, and routes calls to the appropriate recipient.
...
- Provide a caller with information
- Ask a caller questions, possibly as part of a questionnaire
- Save caller responses in ContactWorldthe NewVoiceMedia platform
- Route calls according to information provided by the caller
- Send information to SMS or email recipients, or external CMS systems
...
| Panel | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
|
...