If you experience audio problems during a call problems when using ContactPad, you can report the issue to Vonage Contact Center. Symptoms of audio problems include You can record problems with audio including echo, distortion, too loud, too quiet, and so on, during a call. You can also send a detailed report from ContactPad for investigation at any time while logged in to ContactPad.
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Platform-wide problemsIf multiple customers report the same problems over time, Vonage uses the information to help identify and then resolve platform-wide issues. Individual agent problemsVonage does not proactively investigate your individual reports. You or your supervisor can use these reports to identify and resolve local issues. |
If enabled for your account, a Report call quality buttonproblem appears on the information panel in ContactPad.
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While on a calllogged in to ContactPad, to report audio problems, click the Report call quality problem button button. Report problem appears. Hover over the problem buttons to see the type of problem the button reportsIf you are currently handling a call, audio problem buttons are available. If you are not currently handling a call, you can send only a detailed report.
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Click the applicable button to report the problem being experienced.
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Click an audio problem button to report the specific problem being experienced, or click the Send report button to send a detailed report.
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If configured, reported audio problems appear in Dashboards. For information about viewing reported audio problems in Dashboards, see Viewing audio problems in Dashboards.