If you experience audio problems during a call you can report the issue to Vonage Contact Center. Symptoms of audio problems include echo, distortion, too loud, too quiet, and so on.
Investigating audio problems
Platform-wide problems
If multiple customers report the same problems over time, Vonage uses the information to help identify and then resolve platform-wide issues.
Individual agent problems
Vonage does not proactively investigate your individual reports. You or your supervisor can use these reports to identify and resolve local issues.
If enabled for your account, a Report call quality button appears on the information panel in ContactPad.
Button enabled
While on a call, to report audio problems, click the Report call quality button button. Report problem appears. Hover over the problem buttons to see the type of problem the button reports.
| Too loud | Too quiet | Echo |
|---|---|---|
|  |  |
| Distortion | Background noise | Delay |
 |
|  |
| Other | ||
 |
Click the applicable button to report the problem being experienced.
If configured, reported audio problems appear in Dashboards. For information about viewing reported audio problems in Dashboards, see Viewing audio problems in Dashboards.