Applets are the building blocks of your interaction plan. Interaction plans can contain a large number of applets. Finding a specific applet becomes more complex as you increase the number of applets in your plans.
In Interaction Plans Architect, you can search the list of applets in your interaction plans to limit the number of applets that appear in the list.
To search the list of available applets, perform the following steps:
- Go to Interaction Architect Architect (within Interaction Plans). For information on accessing Interaction Plans Architect, see Accessing Interaction Plans Architect.
- In the Phone Number Configuration section, optionally filter the list of available telephone numbers and named routes. Select the number or named route for which you are creating the interaction plan. Click Display Selection.
The Applet List, Applet Manager, Transfer Manager, and Service and Visualization areas appear in the Phone Number Directory section. Alongside Applet List, click Show. The Applet List area expands to show all of the configured applets.
- Above the list of applets, the Search field appears. To search the list of applets, type part or all of the applet name or applet type.
The list of applets matching your search string updates as you type.