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Contact typeIconMake callConsults and transfers
Inbound callsOutbound calls
Agents

Icon color indicates the availability of each agent.

(tick)(tick)(tick)
Queues

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In enabled for your account, all queues appear.

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Interaction plans

By default, interaction plans do not appear in ContactPad.

If enabled for your account, all interaction plans will appear.

Note
titleInteraction Plans Manager
You can optionally restrict individual interaction plans from appearing, by configuring in Interaction Plans Manager. For information about configuring interaction plans to appear in ContactPad, see the How do I create a new interaction plan? section in Using Interaction Plans ManagerArchitect.


Short codes

Short codes must be configured to appear in ContactPad. For information about configuring short codes to appear in ContactPad, see Configuring short codes.

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