...
Feature | Deprecation date | Retirement date | |||
|---|---|---|---|---|---|
| Call Parking | Q1, 2024 (projected) | Q2, 2024 (projected) | |||
| DTMF Call Controls | Q1, 2024 (projected) | Q2, 2024 (projected) | |||
| Unite Case Routing | Q1, 2024 (projected) | Q3, 2024 (projected) | |||
| Real Time | Q1, 2024 (projected) | Q2, 2024 (projected) | |||
| Manual Wrap up in single interaction ContactPad | Q3 '23 (projected) | Q4 '23 (projected) | |||
| Old ContactPad user interface | H2 '23 (projected) | 2024 (projected) | |||
| Deprecated features | |||||
Insights Stats API - Version 2 | Winter ‘21 | January 1, 2024 | |||
| Stats and Reports | Q2Q4 '23 | (projected)Q3 '23October 31, 2023 | |||
| Multi-Interaction ContactPad | Q4 '23 | Q1, 2024 (projected) | |||
| Deprecated features | |||||
| ContactHub | Q1 '23 | Q4 '23 (projected) | |||
| Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) | |||
| Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) | |||
| User Admin API - Version 2 | Q2 '22 | H2 '23 (projected) | |||
| Interaction Content API - Version 2 | Summer '21 | Pending | |||
Pending | |||||
Download call recordings (SFTP) | Spring '21 | Pending | |||
| Insights Stats API - GET /agent-summaries | Summer '21 | Pending | Insights Stats API - Version 2 | Pending | |
| Retired features | |||||
| CRMLite | Q1 '23 | Q2 '23 | |||
| User Access permission management | Q4 '22 | Q1 '23 | |||
| Classic User Admin | Q3 '22 | ||||
| Subset of User Access functionality | Q3 '22 | ||||
| Screen Recording Chrome extension | Q1 '22 | Q3 '22 | |||
| Cadence | Q2 '22 | ||||
| Copy Interaction Plans | Summer ‘21 | Q1 ‘22 | |||
| Salesforce Log a Call - Page Layout support for Lightning Console Apps | Summer ‘21 | Q1 ‘22 | |||
| Salesforce Log a Call - Classic Support | Summer ‘21 | Q1 ‘22 | |||
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | ||||
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | |||
Skill Management | Summer ‘21 (September, 6, 2021) | ||||
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) | |||
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | |||
Agent PINs | |||||
...
Applet | Deprecated | Retired |
|---|---|---|
| Deprecated applets | ||
| Announcement applet | Q4 '23 | Q1 '24 (projected) |
| Check IVR Digit | Q1 '23 | Q3 Q4 '23 (projected) |
| Check IVR String | Q1 '23 | Q3 Q4 '23 (projected) |
| Dialed Number Router | Q1 '23 | Q3 '23 (projected) |
| Router CLID | Q1 '23 | Q3 Q4 '23 (projected) |
Retired applets | ||
CRM Based Router | Q3 '22 | |
| Router - Geographic CLID | Q3 '22 | |
| Queue - In Network applet | Q2 '22 | |
| Router - Stored Preference | Q2 '22 | |
| Set Stored Preference | Q2 '22 | |
| Transfer to PCI | Q2 '22 | |
| VoiceXML - Remote App | Q2 '22 | |
| SOAP Interaction applet | Summer ‘21 | Q1 ‘22 |
CRM Call Connect Router applet | ||
CRM Send SMS applet | ||
CRM Take Message applet | ||
...