Along with the exciting new functionality added to the product with every release, we are also working to retire older parts of the product. The removal of functionality within our product is completed in up to these stages: This is an optional stage that gives users early warning of our intent to deprecate functionality. It is most commonly used when an alternative is announced, and gives users the ability to migrate ahead of the functionality becoming deprecated. At this stage we encourage customers to stop using the mentioned product functionality, and migrate to an alternative. This indicates that a piece of functionality is no longer supported. The functionality will continue to work, but no new enhancements or bug fixes will be made (with the exception of security vulnerabilities) and new functionality may not be compatible. We commonly announce the target Retirement date when deprecating. At this stage customers must stop using the mentioned product functionality, and migrate to an alternative. After the retirement date the functionality will either cease working entirely, or become completely unsupported.Intent to deprecate
Deprecated
Retired
Features
Feature | Deprecation date | Retirement date |
|---|---|---|
| Manual Wrap up in single interaction ContactPad | Q3 '23 (projected) | Q4 '23 (projected) |
| Old ContactPad user interface | H2 '23 (projected) | 2024 (projected) |
| Stats and Reports | Q2 '23 (projected) | Q3 '23 (projected) |
| Deprecated features | ||
| ContactHub | Q1 '23 | Q4 '23 (projected) |
| Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) |
| Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) |
| User Admin API - Version 2 | Q2 '22 | H2 '23 (projected) |
| Interaction Content API - Version 2 | Summer '21 | Pending |
Pending | ||
Download call recordings (SFTP) | Spring '21 | Pending |
| Insights Stats API - GET /agent-summaries | Summer '21 | Pending |
Insights Stats API - Version 2 | Pending | |
| Retired features | ||
| CRMLite | Q1 '23 | Q2 '23 |
| User Access permission management | Q4 '22 | Q1 '23 |
| Classic User Admin | Q3 '22 | |
| Subset of User Access functionality | Q3 '22 | |
| Screen Recording Chrome extension | Q1 '22 | Q3 '22 |
| Cadence | Q2 '22 | |
| Copy Interaction Plans | Summer ‘21 | Q1 ‘22 |
| Salesforce Log a Call - Page Layout support for Lightning Console Apps | Summer ‘21 | Q1 ‘22 |
| Salesforce Log a Call - Classic Support | Summer ‘21 | Q1 ‘22 |
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | |
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) |
Skill Management | Summer ‘21 (September, 6, 2021) | |
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) |
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 |
Agent PINs | ||
Applets
Applet | Deprecated | Retired |
|---|---|---|
| Deprecated applets | ||
| Check IVR Digit | Q1 '23 | Q3 '23 (projected) |
| Check IVR String | Q1 '23 | Q3 '23 (projected) |
| Dialed Number Router | Q1 '23 | Q3 '23 (projected) |
| Router CLID | Q1 '23 | Q3 '23 (projected) |
Retired applets | ||
CRM Based Router | Q3 '22 | |
| Router - Geographic CLID | Q3 '22 | |
| Queue - In Network applet | Q2 '22 | |
| Router - Stored Preference | Q2 '22 | |
| Set Stored Preference | Q2 '22 | |
| Transfer to PCI | Q2 '22 | |
| VoiceXML - Remote App | Q2 '22 | |
| SOAP Interaction applet | Summer ‘21 | Q1 ‘22 |
CRM Call Connect Router applet | ||
CRM Send SMS applet | ||
CRM Take Message applet | ||
Package Supported Deprecated* Retired 23.117 or higher 22.131 or lower* 22.104 or lower 23.149 or higher 23.111 or lower* 22.134 or lower 2.79 or higher 2.74 or lower* 2.71 or lower 23.118 or higher 22.101 or lower* 22.100 or lower * These packages will be retired after the Q1 2024 releaseSalesforce package deprecation and retirement
Vonage Contact Center Core Components 23.105 or higher