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Excerpt Include_ExcerptUserAdminAgents_ExcerptUserAdminAgentsnopaneltrueWhen you set up your VCC Admin Portal account with Vonage Contact Center, you will have a limited number of agent licenses. Each active agent uses an agent license.

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  • Agent license limit.
    The number of agent licenses in your account.
  • Maximum agent license limit.
    The maximum agent license limit equates to the total number of agents you can create. This limit includes a number of additional licenses available (at extra cost) when you have reached your license limit. The maximum agent license limit enables you to create agents immediately without having to request more licenses.
    Depending on your account user type, you can continue to create agents even if you exceed your maximum agent license limit.

When you open the Manage agents dialog box in Real Time, you can see how many agent licenses you have and how many are in use.

Agent license limitImage Removed

If you have exceeded your agent license limit or maximum agent license limit, when you try to create a new agent or activate a currently inactive agent a warning appears. Depending on your account user type, which limit you have exceeded and the action you are attempting, the warning will contain a different message and you have a choice of how to proceed. For information about VCC Admin Portal user types, see Vonage Contact Center user types.

  • If you are a nominee user, you will see the following one of the following messages:

    Limit exceededActionExample messageOptionsAgent license limit/Maximum agent license limitCreate agent

    Creating this agent will result in additional charges. You have reached your licensed active agent limit (16/15 agents).

    Are you sure you want to create the new agent Matt Bell - 6748032?

    Cancel or Create agentAgent license limit/Maximum agent license limitActivate agent

    Activating this agent will result in additional charges. You have reached your licensed active agent limit (21/15 agents).

    Are you sure you want to activate the agent Barnaby - 6543?Cancel or Activate agentYou can create or activate agents even when you exceed your maximum agent limit.

    If you are a normal user with permission to edit agents, you will see one of the following messages:

    Limit exceededActionExample messageOptionsAgent license limitCreate agent

    Creating this agent will result in additional charges. You have reached your licensed active agent limit (16/15 agents).

    Are you sure you want to create the new agent Julie Hythe - 765643524?

    Cancel or Create agentAgent license limitActivate agent

    Activating this agent will result in additional charges. You have reached your licensed active agent limit (16/15 agents).

    Are you sure you want to activate the agent Anne Parkes - 76589?

    Cancel or Activate agentMaximum agent license limitCreate agent/Activate agent

    You have reached your maximum active agent limit (15 agents).

    You will need to delete or deactivate an agent in order to create more active agents.

    Cancel