When the Global Voice Assurance feature is available for your account, any call plans ending with a Universal Contact Distributor (UCD) applet can benefit from the feature; all your existing call plan logic will work. The automatic benefit to your call plans is that—because all your agents are configured in the same Vonage Contact Center instance—your plans have access to all your global agents. You no longer need to transfer the call to another Vonage Contact Center instance in another region to route calls to those agents. For information about Global Voice Assurance, see Global Voice Assurance.
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| To use Global Voice Assurance for outbound calls, you must set the telephony region for your agents. For information about setting an agent's telephony region, see Setting the telephony region for an agentsee How do I set telephony regions for agent users? in Configuring individual users. |
How do I configure a call plan to use Global Voice Assurance for inbound calls?
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