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Feature | Deprecation date | Retirement date | ||
---|---|---|---|---|
Call Parking | Q1, 2024Single-interaction ContactPad | Q3 '24 (projected) | Q2, 20242025 (projected) | DTMF Call Controls | Q1, 2024
Multi-interaction ContactPad | Q2 '24 (projected) | Q2, 2024H2 '24 (projected) | ||
Unite Case RoutingCall Parking | Q1, 2024 (projected) | Q3June 30, 2024 (projected) | ||
Real TimeDTMF call controls | Q1, 2024 (projected) | Q2June 30, 2024 (projected) | ||
Manual Wrap up in single interaction ContactPad | Q3 '23Unite case routing | Q1, 2024 (projected) | Q4 '23Q3, 2024 (projected) | Old ContactPad user interface | H2 '23
Real Time | Q1, 2024 (projected) | Q2, 2024 (projected) | ||
Multi-Interaction ContactPad | Q4 '23Deprecated features | |||
Insights Stats API - Version 2 | Winter ‘21 | January 1, 2024 | ||
Stats and Reports | Q4 '23 | October 31, 2023 | ||
Q1, 2024 (projected) | ContactHub | Q1 '23 | Q4 Q1 '23 24 (projected) | |
Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) | ||
Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) | ||
User Admin API - Version 2 | Q2 '22H2 '23 (projected) | Pending | ||
Interaction Content API - Version 2 | Summer '21 | Pending | ||
Spring '20Pending | June 30, 2024 (projected) | |||
Download call recordings (SFTP) | Spring '21 | Pending | ||
Retired features | ||||
Insights Stats API - GET /agent-summaries | Summer '21 | Pending | Retired featuresQ4 '24 | |
Insights Stats API - Version 2 | Winter ‘21 | January 1, 2024 | ||
Stats and Reports | Q4 '23 | October 31, 2023 | ||
CRMLite | Q1 '23 | Q2 '23 | ||
User Access permission management | Q4 '22 | Q1 '23 | ||
Classic User Admin | Q3 '22 | |||
Subset of User Access functionality | Q3 '22 | |||
Screen Recording Chrome extension | Q1 '22 | Q3 '22 | ||
Cadence | Q2 '22 | |||
Copy | Interaction Plansinteraction plans | Summer ‘21 | Q1 ‘22 | |
Salesforce Log a Call - Page Layout support for Lightning Console | Appsapps | Summer ‘21 | Q1 ‘22 | |
Salesforce Log a Call - Classic | Supportsupport | Summer ‘21 | Q1 ‘22 | |
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | |||
Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | ||
Skill Management | Summer ‘21 (September, 6, 2021) | |||
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) | ||
Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | ||
Agent PINs | ||||
Applets
Applet | Deprecated | Retired | ||||
---|---|---|---|---|---|---|
Deprecated applets | ||||||
Announcement applet | Q4 '23 | Q1 Q2 '24 (projected) | ||||
Check IVR DigitDialed Number Router | Q1 '23 | Q4 Q3 '23 23 (projected) | Check IVR String | Q1 '23|||
Virtual Agent applet | Q2 '24 | Q4 ' | 2324 (projected) | Dialed Number Router | Q1 '23 | Q3 '23 (projected)|
Retired applets | ||||||
Check IVR Digit | Q4 '23 | |||||
Check IVR String | Q4 '23 | |||||
Router CLID | Q1Q4 '23 | Q4 '23 (projected) | Retired applets||||
CRM Based Router | Q3 '22 | |||||
Router - Geographic CLID | Q3 '22 | |||||
Queue - In Network | appletQ2 '22 | |||||
Router - Stored Preference | Q2 '22 | |||||
Set Stored Preference | Q2 '22 | |||||
Transfer to PCI | Q2 '22 | |||||
VoiceXML - Remote App | Q2 '22 | |||||
SOAP Interaction applet | Summer ‘21 | Q1 ‘22 | ||||
CRM Call Connect Router | applet||||||
CRM Send SMS | applet||||||
CRM Take Message | applet
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