...
Feature | Deprecation date | Retirement date | |||||
|---|---|---|---|---|---|---|---|
| Call Parking | Q1, 2024Single-interaction ContactPad | Q3 '24 (projected) | Q2, 20242025 (projected) | DTMF Call Controls | Q1, 2024|||
| Multi-interaction ContactPad | Q2 '24 (projected) | Q2, 2024H2 '24 (projected) | |||||
| Unite Case RoutingCall Parking | Q1, 2024 (projected) | Q3June 30, 2024 (projected) | |||||
| Real TimeDTMF call controls | Q1, 2024 (projected) | Q2June 30, 2024 (projected) | |||||
| Manual Wrap up in single interaction ContactPad | Q3 '23Unite case routing | Q1, 2024 (projected) | Q4 '23Q3, 2024 (projected) | Old ContactPad user interface | H2 '23|||
| Real Time | Q1, 2024 (projected) | Q2, 2024 (projected) | |||||
| Deprecated features | Insights Stats API - Version 2Winter ‘21 | January 1, 2024 | |||||
| Multi-Interaction ContactPad | Q4 '23 | Q1, 2024 (projected) | |||||
| ContactHub | Q1 '23 | Q4 Q1 '23 24 (projected) | |||||
| Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) | |||||
| Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) | |||||
| User Admin API - Version 2 | Q2 '22H2 '23 (projected) | Pending | |||||
| Interaction Content API - Version 2 | Summer '21 | Pending | |||||
Spring '20Pending | June 30, 2024 (projected) | ||||||
Download call recordings (SFTP) | Spring '21 | Pending | |||||
| Retired features | |||||||
| Insights Stats API - GET /agent-summaries | Summer '21 | Pending | Retired featuresQ4 '24 | ||||
Insights Stats API - Version 2 | Winter ‘21 | January 1, 2024 | |||||
| Stats and Reports | Q4 '23 | October 31, 2023 | |||||
| CRMLite | Q1 '23 | Q2 '23 | |||||
| User Access permission management | Q4 '22 | Q1 '23 | |||||
| Classic User Admin | Q3 '22 | ||||||
| Subset of User Access functionality | Q3 '22 | ||||||
| Screen Recording Chrome extension | Q1 '22 | Q3 '22 | |||||
| Cadence | Q2 '22 | ||||||
| Copy Interaction Plansinteraction plans | Summer ‘21 | Q1 ‘22 | |||||
| Salesforce Log a Call - Page Layout support for Lightning Console Appsapps | Summer ‘21 | Q1 ‘22 | |||||
| Salesforce Log a Call - Classic Supportsupport | Summer ‘21 | Q1 ‘22 | |||||
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | ||||||
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | |||||
Skill Management | Summer ‘21 (September, 6, 2021) | ||||||
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) | |||||
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | |||||
Agent PINs | |||||||
...
Applet | Deprecated | Retired | |||
|---|---|---|---|---|---|
| Deprecated applets | |||||
| Announcement applet | Q4 '23 | Q1 Q2 '24 (projected) | |||
| Check IVR DigitDialed Number Router | Q1 '23 | Q4 Q3 '23 23 (projected) | Check IVR String | Q1 '23||
| Virtual Agent applet | Q2 '24 | Q4 ' | 2324 (projected) | Dialed Number Router | Q1|
Retired applets | |||||
| Check IVR Digit | Q4 '23 | ||||
| Check IVR String | Q4 '23 | ||||
| Router CLID | Q1Q4 '23 | Q4 '23 (projected) | Retired applets|||
CRM Based Router | Q3 '22 | ||||
| Router - Geographic CLID | Q3 '22 | ||||
| Queue - In Network applet | Q2 '22 | ||||
| Router - Stored Preference | Q2 '22 | ||||
| Set Stored Preference | Q2 '22 | ||||
| Transfer to PCI | Q2 '22 | ||||
| VoiceXML - Remote App | Q2 '22 | ||||
| SOAP Interaction applet | Summer ‘21 | Q1 ‘22 | |||
CRM Call Connect Router applet | |||||
CRM Send SMS applet | |||||
CRM Take Message applet | |||||
| Insert excerpt | ||||||
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