...
Feature | Deprecation date | Retirement date | ||
---|---|---|---|---|
Single-interaction ContactPad | Q3 '24 (projected) | 2025 (projected) | ||
Multi-interaction ContactPad | Q2 '24 (projected) | H2 '24 (projected) | ||
Call Parking | Q1, 2024 (projected) | Q2, 2024 (projected) | ||
DTMF Call Controlscall controls | Q1, 2024 (projected) | Q2, 2024 (projected) | ||
Unite Case Routingcase routing | Q1, 2024 (projected) | Q3, 2024 (projected) | ||
Real Time | Q1, 2024 (projected) | Single-Interaction ContactPad | Q3 '24 (projected) | Q2, 2024 (projected) |
Multi-Interaction ContactPad | Q2 '24 (projected) | H2 '24 (projected) | ||
2025 (projected) | ||||
Deprecated features | ||||
ContactHub | Q1 '23 | Q4 Q1 '23 24 (projected) | ||
Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) | ||
Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) | ||
User Admin API - Version 2 | Q2 '22 | Pending | ||
Interaction Content API - Version 2 | Summer '21 | Pending | ||
Pending | ||||
Download call recordings (SFTP) | Spring '21 | Pending | ||
Retired features | ||||
Insights Stats API - GET /agent-summaries | Summer '21 | Q4 '24 | ||
Insights Stats API - Version 2 | Winter ‘21 | January 1, 2024 | ||
Stats and Reports | Q4 '23 | October 31, 2023 | ||
CRMLite | Q1 '23 | Q2 '23 | ||
User Access permission management | Q4 '22 | Q1 '23 | ||
Classic User Admin | Q3 '22 | |||
Subset of User Access functionality | Q3 '22 | |||
Screen Recording Chrome extension | Q1 '22 | Q3 '22 | ||
Cadence | Q2 '22 | |||
Copy Interaction Plansinteraction plans | Summer ‘21 | Q1 ‘22 | ||
Salesforce Log a Call - Page Layout support for Lightning Console Appsapps | Summer ‘21 | Q1 ‘22 | ||
Salesforce Log a Call - Classic Supportsupport | Summer ‘21 | Q1 ‘22 | ||
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | |||
Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | ||
Skill Management | Summer ‘21 (September, 6, 2021) | |||
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) | ||
Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | ||
Agent PINs | ||||
...
Applet | Deprecated | Retired | ||
---|---|---|---|---|
Deprecated applets | ||||
Announcement applet | Q4 '23 | Q1 Q2 '24 (projected) | ||
Check IVR DigitDialed Number Router | Q1 '23 | Q4 Q3 '23 23 (projected) | ||
Retired applets | ||||
Check IVR | StringDigit | Q1Q4 '23 | ||
Check IVR String | Q4 ' | 23 (projected)Dialed Number Router | Q1 '23 | |
Q3 '23 (projected) | Router CLID | Q1Q4 '23 | Q4 '23 (projected)||
Retired applets | ||||
CRM Based Router | Q3 '22 | |||
Router - Geographic CLID | Q3 '22 | |||
Queue - In Network applet | Q2 '22 | |||
Router - Stored Preference | Q2 '22 | |||
Set Stored Preference | Q2 '22 | |||
Transfer to PCI | Q2 '22 | |||
VoiceXML - Remote App | Q2 '22 | |||
SOAP Interaction applet | Summer ‘21 | Q1 ‘22 | ||
CRM Call Connect Router applet | ||||
CRM Send SMS applet | ||||
CRM Take Message applet |
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