In the Category Editor area of the Vonage Contact Center (VCC) Admin Portal, supervisor and administrator users can manage categorization profiles, categories, subcategories, categorization rules and substitution rules for Conversation Analyzer. Users can also can create, edit, export, import and delete categorization profiles in the account they are logged in to.
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Expand and collapse the profile tree items by clicking the down and up arrows next to the items respectively. Drag the items in the profile tree to change their order. You can also drag rules from one subcategory to another or drag subcategories from one category to another.
Profile table
When you open a profile, in addition to the profile tree, the profile table opens to the right of the Category Editor screen. The table contains the following columns:
| Field | Description |
|---|---|
| Order | The order in which the item is listed and will be displayed on the Conversation Analyzer player page. |
| Category | The names of categories available in a profile. Clicking an item in this column opens the category table. |
| Subcategories | The number of subcategories available in a given category. |
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For more information about managing categories, see Managing categories and subcategories.
Category table
Select a category either by clicking an item in a profile tree or by selecting it in the profile table. When you select a category, the category table opens to the right of the screen. The table contains the following columns:
| Field | Description |
|---|---|
| Order | The order in which the item is listed and will be displayed on the Conversation Analyzer player page. |
| Subcategory | The names of subcategories available in a category. Clicking an item in this column opens the subcategory table. |
| Rules | The number of rules defined in a given subcategory. |
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For more information about managing subcategories, see Managing categories and subcategories.
Subcategory table
Select a subcategory either by clicking an item in a profile tree or by selecting it in the category table. When you select a subcategory, the subcategory table opens to the right of the screen. The table contains the following columns:
| Field | Description |
|---|---|
| Order | The order in which the item is listed and will be displayed on the Conversation Analyzer player page. |
| Rule | The names of the categorization rules available in a category. Clicking an item in this column opens a rule in edit mode. |
| Speaker | The speaker of the phrase defined in a rule. |
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For more information about managing categorization rules, see Managing categorization rules.
Substitution rule table
When you click the Substitution rules item in the profile tree, the substitution rule table opens to the right of the screen. The table contains the following columns:
| Field | Description |
|---|---|
| Order | The order in which the item is listed and will be processed. For more information, see Overlapping substitution rules in Substitution rules. |
| Expression | The expression which the Conversation Analyzer will replace in a transcript. |
| Replace with | The expression which the Conversation Analyzer will replace the original one with in a transcript. |
| Speaker | The speaker of the phrase which is to be replaced in a transcript. |
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