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Features
Feature | Intent to deprecate | Deprecated | Retired | User Access permission management | Q4 '22 | PendingDeprecation date | Retirement date |
|---|---|---|---|---|---|---|---|
| Manual Wrap up in single interaction ContactPad | Q3 '23 (projected) | Q4 '23 (projected) | |||||
| Old ContactPad user interface | H2 '23 (projected) | 2024 (projected) | |||||
| Stats and Reports | Q2 '23 (projected) | Q3 '23 (projected) | |||||
| Deprecated features | |||||||
| ContactHub | Q1 '23 | Q4 '23 (projected) | |||||
| CRMLite | Q1 '23 | Q2 '23 (projected) | |||||
| Motivate (Gamification) | Q4 '22 | PendingQ2, 2023 (projected) | |||||
| Inspire (Wallboards) | Q4 '22 | Pending | Manual Wrap up in Single Interaction ContactPad | Q4 '22 | Pending | PendingQ2 '23 (projected) | |
| User Admin API - Version 2 | Q1Q2 '22 | Q2 '22 | PendingH2 '23 (projected) | ||||
| Interaction Content API - Version 2 | Summer '21 | Pending | |||||
Pending | |||||||
Download call recordings (SFTP) | Spring '21 | Pending | |||||
| Insights Stats API - GET /agent-summaries | Summer '21 | Pending | |||||
Insights Stats API - Version 2 | Pending | ||||||
| Retired features | |||||||
| User Access permission management | Q4 '22 | Q1 '23 | |||||
| Classic User Admin | Q3 '22 | ||||||
| Subset of User Access functionality | Q3 '22 | ||||||
| Screen Recording Chrome extension | Q1 '22 | Q3 '22 | |||||
| Cadence | Q2 '22 | ||||||
| Copy Interaction Plans | Summer ‘21 | Q1 ‘22 | |||||
| Salesforce Log a Call - Page Layout support for Lightning Console Apps | Summer ‘21 | Q1 ‘22 | |||||
| Salesforce Log a Call - Classic Support | Summer ‘21 | Q1 ‘22 | |||||
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | ||||||
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | |||||
Skill Management | Summer ‘21 (September, 6, 2021) | ||||||
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) | |||||
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | |||||
Agent PINs | |||||||
Applets
Applet | Intent to deprecate | Deprecated | Retired |
|---|---|---|---|
| Deprecated applets | |||
| Check IVR Digit | Q1 '23 | Q3 ' | 2223 (projected) |
| Check IVR String | Q1 '23 | Q3 '23 (projected) | |
| Dialed Number Router | Q1 '23 | Q3 '23 (projected) | |
| Router CLID | Q1 '23 | Q3 ' | 2223 (projected) |
Retired applets | |||
CRM Based Router | Q3 '22 | ||
| Router - Geographic CLID | Q3 '22 | ||
| Queue - In Network applet | Q2 '22 | ||
| Router - Stored Preference | Q2 '22 | ||
| Set Stored Preference | Q2 '22 | ||
| Transfer to PCI | Q2 '22 | ||
| VoiceXML - Remote App | Q2 '22 | ||
| SOAP Interaction applet | Summer ‘21 | Q1 ‘22 | |
CRM Call Connect Router applet | |||
CRM Send SMS applet | |||
CRM Take Message applet | |||
Salesforce package deprecation and retirement
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