...
| Note |
|---|
| This feature only works with calls , not that are routed to a telephone number (a PSTN destination). The feature does not work for other types of interactions, or calls that are routed to a named route (an API destination). |
Using the Dial In Config applet you can change the interaction plan used quickly, and remotely. Set up your applets as normal and then create up to ten configurations in the Dial In Config applet. These configurations simply specify the applet that the call is routed to next. For information about Dial In Config applets, see Dial In Config applet. Using a special telephone number you can choose the active configuration.
...
- Enter the telephone number for which you want to change the configuration on your telephone keypad. Then enter the corresponding PIN number. For information about where to find and set your PIN number, see Editing System Configuration (Account Settings).
- Listen to the list of available Dial In Config applets and their corresponding numbers. Press the number on your telephone keypad that corresponds to the Dial In Config applet that holds the configuration you want to select. This Dial In Config applet must be in the default plan for the chosen number.
- Press the number on your telephone keypad that corresponds to the configuration you want to use.
...