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- Monitor call center performance, log agents in to the VCC Admin Portal and change agents' states in Real Time. For more information about Real Time, see Real Time (legacy).
- Create applets and interactions plans in Interaction Plans Architect. For more information about Interaction Plans Architect, see Interaction Plans Architect.
- View and report on call center statistics in Stats and Reports. For more information about Stats and Reports, see Stats and Reports (legacy).
- Configure settings for your call center. For more information about configuring call center settings, see Editing Configuration (Account Settings).
- View system activity using Audit Log. For more information about Audit Log, see Audit Log.
- Search and listen to call recordings in Interaction Content. For more information about Interaction Content, see Interaction Content.
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