Using ContactWorld
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Using NewVoiceMedia with Desk.com you can make outbound calls using ContactPad in the standard way. For information on making outbound calls using ContactPad, see
Making an outbound calland receiving calls in ContactPad. You can also make outbound calls using
Click to dial.
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ContactWorld NewVoiceMedia creates and pops a new case record in Desk.com, and logs the call against that record. Add any information about the call to the case record. For information on creating case records, see Desk.com help.