Date of release
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Security updates (Enhancement) - action required
We've improved the security of our package by making sure users who are not assigned specific profiles or permission sets won't be able to access data they shouldn't.
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In addition to permission sets that you have previously assigned to your users, you must also review their access to some standard fields. For information about these additional fields, see Setting up NewVoiceMedia Vonage Contact Center users in Salesforce. |
Disposition Code Apex API (Bugfix)
Enabled by default
Availability
NewVoiceMedia Vonage Contact Center for Sales & Service Express, Essentials, Select & Premium
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Previously, customers using the Disposition Code Apex API could see an error when a NewVoiceMedia Vonage Contact Center API access token was being refreshed by the package.
Now, the expired tokens are refreshed correctly.
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Vonage Contact Center Task creation (Bugfix)
Enabled by default
Availability
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Now, the correct Name or Related To value will be set at the end of the call from the dial entry provided the agent has not chosen a different record to relate to the call.
NVMContactWorld__Log__c permissions and Report (Bugfix and Enhancement)
Enabled by default
Availability
NewVoiceMedia Vonage Contact Center for Sales & Service Express, Essentials, Select & Premium
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We have added a Report called NewVoiceMedia Vonage Contact Center Logs within the NVM Call Data Folder. This makes it easier for you to view problems that may be occurring in your Org and share them with NewVoiceMedia Vonage Contact Center support.
Salesforce administrator changes
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We have set the NVMContactWorld__Log__c object to Allow Reports, however, when upgrading this change will not be applied if you already have the object in your Org. Please set the NewVoiceMedia Vonage Contact Center Log object to Allow Reports manually in this scenario.
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