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  • Back up your original recordings

  • Remove leading and trailing silence

  • Add a short fade at the start (fade in) and end (fade out) of the recording
  • Normalize the recorded sound volume

  • Automatically level the volume (compress the dynamic range)

  • Convert the file as described in the following table:

    Setting
    Details
    Required or recommended

    Sample rate

    8 kHz/16 kHz

    Required/Recommended
    Sample depth16 bitRequired
    Recording gainAdjust the recording gain to just below the red scale to avoid recording at full volumeRequired
    File formatWAV (.wav file)Required
    Audio channelMonoRequired
    EncodingLinear pulse-code modulation (LPCM)Recommended


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Note
You cannot upload audio messages that the Data Announcer applets use. Send these files to Vonage Contact Center to upload. For information about using custom audio files in the Data Announcer applet, see Announcements in the Data Announcer applet.