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Back up your original recordings
Remove leading and trailing silence
- Add a short fade at the start (fade in) and end (fade out) of the recording
Normalize the recorded sound volume
Automatically level the volume (compress the dynamic range)
Convert the file as described in the following table:
SettingDetailsRequired or recommended Sample rate
8 kHz/16 kHz
Required/Recommended Sample depth 16 bit Required Recording gain Adjust the recording gain to just below the red scale to avoid recording at full volume Required File format WAV (.wav file) Required Audio channel Mono Required Encoding Linear pulse-code modulation (LPCM) Recommended
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Note |
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You cannot upload audio messages that the Data Announcer applets use. Send these files to Vonage Contact Center to upload. For information about using custom audio files in the Data Announcer applet, see Announcements in the Data Announcer applet. |