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Applets that use stored data:

  • Announcer applet. This applet can announce data stored within a specified IVR slot. For more information, see Announcer applet.
  • Automatic Call Distributor (ACD) and Universal Contact Distributor (UCD) applets. These applets can use data in a selected IVR slot to pop a record in Salesforce. For more information, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.
  • Check CRM Data applet. The Check CRM Data applet compares the data in a selected IVR slot to a value in Contact Manager (ContactWorld's CRM) and routes a call accordingly. For more information, see Check CRM Data applet.Announcer applet. This applet can announce data stored within a specified IVR slot. For more information, see Announcer applet.
  • Data Connector applet. This applet can use data in a specified IVR slot to locate data in a third party system, such as Salesforce, for use in later applets in the interaction plan. For more information, see Data Connector applet.
  • Data Router applet. The Data Router applet routes a call according to the value in a specified IVR slot. For more information, see Data Router applet.
  • Dialled Number Router applet. This applet routes a call based upon the number that the caller originally dialed. The dialed number must be stored in an IVR slot. For more information, see Dialled Number Router applet.
  • Route on CRM Data applet. The Route on CRM Data applet uses data in an IVR slot to find a record in Contact Manager and routes the call accordingly. For more information, see Route on CRM Data applet.
  • Send HTTP Post applet. The Send HTTP Post applet sends an HTTP post message when a call is routed through the applet. The applet can take data from a specified IVR slot and include the data in the HTTP post. For more information, see Send HTTP Post applet.
  • Shim Calling applet. The Shim calling applet can optionally transfer data from IVR slots in the originating interaction plan to the target applet. For more information, see Shim Calling applet.