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To view collected IVR data, perform the following steps:

1. Log in to the VCC Admin Portal as a supervisor. For information on logging in to the VCC to the VCC Admin Portal and go toIVR Data Collector (within Interaction Plans). For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
3. If you are the supervisor of multiple accounts, select the account that you want to access IVR Data Collector for, and click Select.
Vonage Contact Center appears.

From the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left or bottom of the page.
In the menu that appears, click IVR Data Collector. IVR Data Collector appears.In the View Collected Data for list, click the number interaction plan you want to see collected data for. Click View Data. Collected data for xxx appears, where xxx represents the number and service name for the number you selected.In the upper section the interaction plan you selected.

4. In Time zone, select the time zone used to present the data.

   
   

   Field	Options	Description
   Your preferred time zone	List of time zones	The time zones are sorted in time order compared to Coordinated Universal Time, and then by time zone name. Info The default time zone is the time zone used on your device. If you choose a different time zone, your chosen time zone is used in future visits to the audit log on this device. If the browser cache is cleared, the value will revert to the value set on your device.

   
   

5. In Download data, you can optionally filter the data by date. You can then download either the filter filtered data (click Download) or all the collected data (click Download all) to a Comma Separated Value (.csv) file.

6. In the lower section you can see all the collected data. The data appears in a table and includes the following columns:

   Callid

   Column	Description		The identification number for the call for which the IVR data was collected.
   Guid	The global unique identification number for the call for which the IVR data was collected.
   CLID	The telephone number from which the caller made the call for which the IVR data was collected.
   DateDate/time	The date of the call for which the IVR data was collected. You can sort the data by Date/time. Click the column header to sort. For information about the time zone this date This is presented in , see Time zones in the Vonage Contact Center admin portal.	Time	The time of the call for which the IVR data was collected. For information about the time zone this time is presented in, see Time zones in the Vonage Contact Center admin portaltime zone you select in Your preferred time zone in the Time zone section.
   Agent ID	The ID of the agent who received the call for which the IVR data was collected. You can sort the data by Agent ID. Click the column header to sort.
   From	The telephone number from which the caller made the call for which the IVR data was collected.Complete questionnaire
   GUID	The global unique identification number for the call for which the IVR data was collected.
   Combined audio	A link to concatenate audio files collected during this call into a single audio file. Click Play or Download to concatenate audio files and then play the audio file in your browser or download the audio file. Info title Browser support You can play the audio files in the following browsers: Google Chrome™, latest version Microsoft® Edge, latest version Mozilla® Firefox®, latest version Apple® Safari®, latest version
   Info title Additional columns To the right of these standard columns, configured IVR slots appear in their own columns. Play/Download appears in any columns representing audio slots that contain audio. Click Play to play or Download to download the audio file.
   Call ID	The identification number for the call for which the IVR data was collected.

   
   

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