Date of release
Summary
Updated mechanism by which Tasks are created at the end of a call (Enhancement)
Enabled Automatically.
Salesforce administrator changes
This package includes a new global Apex Class called CallEndedResource that provides a custom REST API which NewVoiceMedia will use to record Tasks. The API provides us with success/failure information and the ID of the created Task when available.
This enhancement supports an integration between our platform and the Salesforce High Velocity Sales feature.
We have updated the ContactWorld API user permission set to provide the required access to the CallEndedResource class.