How do I log in to ContactPad?
To use ContactPad you must log in as an agent. You can either log in to ContactPad directly, or through the VCC Admin Portal.
Whether you log in through the VCC Admin Portal or through ContactPad, provide the following information:
In Username, type your username.
If you have previously logged in using your account name, agent ID and PIN, your username is your account name followed by an underscore (_) and then your agent ID number. For example, YourCompany_1234. Otherwise you will have received your username in your welcome email.
In Password, if you have previously set a password, type your password. Otherwise use your PIN.
The first time you log in to ContactPad with a password, you must set a password for your account. For information about setting your password for the first time, see Setting a password for ContactPad. After you have chosen a password, you can log in to ContactPad using that password.
If you have forgotten your password, your password has expired, or you have locked your account, you must reset your password. For information about resetting your password, see Resetting your ContactPad password.
Click Login.
If you use a PIN but your account has been upgraded to use passwords instead of PINs, the following message appears. You must set up a password before you can continue logging in. For information about setting a password for the first time, see Setting a password for ContactPad.
To open ContactPad from the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left of the page. In the menu that appears, click ContactPad.
You are now logged in to ContactPad. You are ready to receive inbound and make outbound calls.
