Along with the exciting new functionality added to the product with every release, we are also working to retire older parts of the product. The removal of functionality within our product is completed in up to these stages:
Intent to deprecate
This is an optional stage that gives users early warning of our intent to deprecate functionality. It is most commonly used when an alternative is announced, and gives users the ability to migrate ahead of the functionality becoming deprecated. At this stage we encourage customers to stop using the mentioned product functionality, and migrate to an alternative.
Deprecated
This indicates that a piece of functionality is no longer supported. The functionality will continue to work, but no new enhancements or bug fixes will be made (with the exception of security vulnerabilities) and new functionality may not be compatible. We commonly announce the target Retirement date when deprecating. At this stage customers must stop using the mentioned product functionality, and migrate to an alternative.
Retired
After the retirement date the functionality will either cease working entirely, or become completely unsupported.
VCC release schedule
Spring: between March and April
Summer: between July and August
Winter: between October and November
The Winter release is announced with a suffix of the subsequent year, for example Winter '21 is released November 2020.
Features
Feature | Intent to deprecate | Deprecated | Retired |
|---|---|---|---|
| Interaction Content API - Version 2 | Summer '20 | First half of 2022 | |
Pending | |||
Download call recordings (SFTP) | Spring '21 | First half of 2022 | |
| Insights Stats API - GET /agent-summaries | Summer '20 | Second half of 2021 | |
Second half of 2021 | |||
| Copy Interaction Plans | Summer ‘21 | Winter ‘22 | |
| Salesforce Log a Call - Page Layout support for Lightning Console Apps | Summer ‘21 | Winter ‘22 | |
| Salesforce Log a Call - Classic Support | Summer ‘21 | Winter ‘22 | |
| SOAP Interaction applet | Summer ‘21 | Winter ‘22 | |
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | ||
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | |
Skill Management | Summer ‘21 (September, 6, 2021) | ||
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) | |
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | |
CRM Call Connect Router applet | |||
CRM Take Message applet | |||
Agent PINs | |||
CRM Send SMS applet |
Salesforce Packages
Package | Supported | Deprecated* | Retired |
|---|---|---|---|
| 20.105 or higher | 20.104 or lower | 18.250 or lower | |
| 20.106 or higher | 20.105 or lower | 18.259 or lower | |
| 2.65 or higher | 2.64 or lower | 2.56 or lower |
* These packages will be in Retired stage from Winter '22