To use popping in Salesforce Lightning Experience apps you must enable the feature for your account. For information about Salesforce record popping in Vonage Contact Center, see Salesforce record display and popping in Vonage Contact Center. Compatibility mode Ensure that Vonage Contact Center is compatible with Salesforce Lightning Experience. For information about enabling Vonage Contact Center to work in Salesforce Lightning Experience, see Enabling Vonage Contact Center to work in Salesforce Classic, Salesforce Lightning Experience, or both.
How do I enable popping in Salesforce Lightning Experience apps?
To enable popping in Salesforce Lightning Experience apps, switch on the Always Pop Matching Record in Salesforce Lightning and Lightning Console feature for your account in the Account Feature Control section in System Settings in the VCC Admin Portal. For information about switching on features for your account, see Controlling features for your account.
To use default popping (none) in Lightning Experience apps, switch off the Always Pop Matching Record in Salesforce Lightning and Lightning Console feature.