Depending on which features are enabled for your account, Vonage Contact Center allows you to take payments from customers in various ways.
If enabled, a payment button appears in ContactPad. An agent can click the payment button to start a secure payment session. The payment session is PCI-DSS compliant and provided by PCI Pal.
Two different payment session types are available:
For more information see Payments in ContactPad, Taking payments in ContactPad, and Taking payments in ContactPad using the payment button.
If enabled, you can create an interaction plan that takes payment details from a caller using their telephone keypad without connecting the caller to an agent. For more information, see IVR Secure Payments solution and Creating a call plan for the IVR Secure Payments solution.
If enabled, you can implement your own solution for taking payments during a call. For more information see Payments in ContactPad.