For more information about groups, see User Admin.

In the User Admin area of the VCC Admin Portal, you can configure groups in the account you are logged in to.

How do I navigate groups?

The groups tab in User Admin supports URL navigation. You can directly navigate to the groups tab or bookmark your most frequently changing group. 

To open the groups tab, use following pattern: https://***.newvoicemedia.com/CallCentre/portal/useradmin/groups, where *** represents the subdomain for the region of your VCC account.

To open a specific group, add the group's ID at the end of the url. For example, https://***.newvoicemedia.com/CallCentre/portal/useradmin/groups/###, where *** represents the subdomain for the region of your VCC account, and ### represents the ID of the group you want to open.

How do I create a new group?

To create a group, you need the Manage Routing Settings permission. For information about feature permissions, see Configuring admin and supervisor feature permissions.

To create a new group in the account you are logged in to, perform the following steps:

  1. Go to User Admin, Groups tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
  2. To create new group, click Create group in the top right corner. If the button is unavailable, you don't have permission to create new group.
  3. A new group appears. Provide the following information:
    If you leave a mandatory field empty or enter a value that is not valid, an error message appears. The number of errors appears alongside Create. You cannot click Create until you have corrected all the errors.

  4. When you have provided valid information in all mandatory fields, click Create. Your new group is created. Alternatively click Cancel to cancel creating this new group.

As an admin and supervisor user, after creating a new group you will automatically be granted write access to it; you will be able to see and manage this group.

How do I view an existing group's details?

Go to Groups tab in User Admin area to see a list of groups in the account you are logged in to. From this list you can see each group's name and ID. The number of users in the group also appears. To edit the group you need to have the Manage Routing Setting permission. The icon on the right indicates whether you can edit (pencil icon) or view (eye icon) listed group. 

As an admin user you can see and edit all groups available in the VCC account you are logged in to. 

As a supervisor user you can see or edit only those groups for which you have Read or Write permissions. You will not see groups for which you do not have permission. For information about Supervisor user permissions, see Supervisor permissions in User Admin.

How do I edit an existing group?

To edit a group, you need the Manage Routing Settings permission. For information about feature permissions, see Configuring admin and supervisor feature permissions.

To edit an existing group in the account you are logged in to, perform the following steps:

  1. Go to User Admin, Groups tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
  2. Locate the group you want to edit using search or by scrolling the list. 
  3. Click on the group you want to edit. The group's details appear.
  4. Update the information in the fields as required.
    If you leave a mandatory field empty or enter a value that is not valid, an error message appears. The number of errors appears alongside Save. You cannot click Save until you have corrected all the errors.
  5. When you have finished making changes, click Save. Your changes are saved. Alternatively click Cancel to undo all your changes.

How do I add a user to a group?

You can add one or more users while creating or editing a group as described above. You can also add users to a group in the following ways:

How do I remove a user from a group?

To remove a user from a group, you need the Manage Routing Settings permission. For information about feature permissions, see Configuring admin and supervisor feature permissions.

To remove one or more users from a group, perform the following steps: 

  1. Go to User Admin, Groups tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
  2. Locate the group you want to edit using search or by scrolling the list. 
  3. Click on the group you want to edit. The group's details appear.
  4. In the Users section, click the minus icon (-) next to the name of the user you wish to remove from the group. Click Clear all to remove all users from the group.
  5. Click Save to save your changes.

How do I delete an existing group?

To delete a group, you need the Manage Routing Settings permission. For information about feature permissions, see Configuring admin and supervisor feature permissions.

Only admin users can delete groups.

To delete a group in the account you are logged in to, perform the following steps:

  1. Go to User Admin, Groups tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
  2. Locate the group you want to delete using search or by scrolling the list. 
  3. Click the group you want to delete. The group's details appear.
  4. Click Delete group. A dialog box appears.
  5. Click Delete to delete the group. Alternatively click Cancel to cancel deleting the group.