Release notes for version 24.122 of Vonage for Service Cloud Voice
Date of release
Summary
Enablement of enforced manual disposition codes
Agent changes
When configured, agents will need to add a disposition code to their voice call record before being delivered another work item. The agent will be unable to close the record until they have provided a code.
For more information, refer to Using enforced disposition codes in Vonage Premier for Service Cloud Voice.
Salesforce administrator changes
See the following:
- Configuring enforced disposition codes (VCC admin portal)
- Configuring enforced disposition codes in Vonage Premier for Service Cloud Voice
Dependencies
Vonage Contact Center Core Components package v 23.108 or higher. For information, see Release notes for Vonage Contact Center Core Components.
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