Setting disposition codes in Connect
How do I set a disposition code for an interaction?
Before, during and after handling an interaction, and while a customer detail record is displayed on screen, you can set a disposition code for the interaction.
To set the disposition code, select the appropriate value in the Next Action field in the Log a Call area in the customer details record.
If the enforced disposition codes feature is enabled and configured for your account, you must set a disposition code for an interaction before you can work on your next interaction.
Disposition code in Salesforce Lightning Experience
When you complete the interaction, Connect creates a task record that includes the code you select.
For information about disposition codes and the enforced disposition codes feature, see Disposition codes in Connect.
For general assistance, please contact Customer Support.
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