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Use the IVR Secure Payments solution to enable callers to pay for goods and services over the phone without interacting with an agent. For an overview of the self-service payment facility, see IVR Secure Payments solution.
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The following visualization shows the key stages of an example call plan for the IVR payment solution.
A more detailed description of an example IVR-based call plan is as follows:
1. VCC IVR collects non-PCI payment data
Before Vonage Contact Center (VCC) transfers a call to the platform's automated payment system, VCC must retrieve some data about the caller. Such data might include the balance of the payment to be taken and basic caller details such as name and address. The data required to start a payment session depends on the payment provider. Use one or more of the following applets to retrieve the required data:
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