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Date of release

 

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excludeDate of release|Summary

Security updates (Enhancement) - action required

We've improved the security of our package by making sure users who are not assigned specific profiles or permission sets won't be able to access data they shouldn't.

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Warning

In addition to permission sets that you have previously assigned to your users, you must also review their access to some standard fields. For information about these additional fields, see the following pages:

  • ContactWorld Agent permissions
  • ContactWorld API user permissions 
  • ContactWorld Auto Call Recording user permissions
  • ContactWorld Auto Presented CLID user permissions
  • ContactWorld Case Routing permissions
  • ContactWorld Supervisor permissions

    see Setting up NewVoiceMedia users in Salesforce.

    Disposition Code Apex API (Bugfix)

    Enabled by default

    Availability

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    Now, the correct Name or Related To value will be set at the end of the call from the dial entry provided the agent has not chosen a different record to relate to the call.

    NVMContactWorld__Log__c permissions and Report (Bugfix and Enhancement)

    Enabled by default

    Availability

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