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Feature | Deprecation date | Retirement date | |
|---|---|---|---|
| Manual Wrap up in single Single-interaction ContactPad | Q3 '23 24 (projected) | Q4 '23 2025 (projected) | Old ContactPad user interface |
| H2 '23 Multi-interaction ContactPad | Q2 '24 (projected) | H2 '24 (projected) | |
| Call Parking | Q1, 2024 (projected) | June 30, 2024 (projected) | |
| DTMF call controls | Q1, 2024 (projected) | June 30, 2024 (projected) | Stats and Reports |
| Unite case routing | Q1, 2024 (projected) | Q3 | '23, 2024 (projected) |
| Real Time | Q1, 2024 (projected) | Q2, 2024 (projected) | |
| Deprecated features | |||
| ContactHub | Q1 '23 | Q4 Q1 '23 24 (projected) | |
| Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) | |
| Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) | |
| User Admin API - Version 2 | Q2 '22H2 '23 (projected) | Pending | |
| Interaction Content API - Version 2 | Summer '21 | Pending | |
Spring '20Pending | June 30, 2024 (projected) | ||
Download call recordings (SFTP) | Spring '21 | Pending | |
| Retired features | |||
| Insights Stats API - GET /agent-summaries | Summer '21 | PendingQ4 '24 | |
Insights Stats API - Version 2 | Winter ‘21 | Pending | Retired featuresJanuary 1, 2024 |
| Stats and Reports | Q4 '23 | October 31, 2023 | |
| CRMLite | Q1 '23 | Q2 '23 | |
| User Access permission management | Q4 '22 | Q1 '23 | |
| Classic User Admin | Q3 '22 | ||
| Subset of User Access functionality | Q3 '22 | ||
| Screen Recording Chrome extension | Q1 '22 | Q3 '22 | |
| Cadence | Q2 '22 | ||
| Copy | Interaction Plansinteraction plans | Summer ‘21 | Q1 ‘22 |
| Salesforce Log a Call - Page Layout support for Lightning Console | Appsapps | Summer ‘21 | Q1 ‘22 |
| Salesforce Log a Call - Classic | Supportsupport | Summer ‘21 | Q1 ‘22 |
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | ||
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | |
Skill Management | Summer ‘21 (September, 6, 2021) | ||
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) | |
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | |
Agent PINs | |||
Applets
Applet | Deprecated | Retired | ||
|---|---|---|---|---|
| Deprecated applets | Check IVR Digit||||
| Announcement | Q1Q4 '23 | Q3Q2 ' | 2324 (projected) | |
| Check IVR StringDialed Number Router | Q1 '23 | Q3 '23 (projected) | Dialed Number Router | Q1 '23 | Q3 '23
| Virtual Agent applet | Q2 '24 | Q4 '24 (projected) | Router CLID | Q1|
Retired applets | ||||
| Check IVR Digit | Q4 '23 | Q3 '23 (projected) | ||
| Check IVR String | Q4 '23 | |||
| Router CLID | Q4 '23 | |||
CRM Based Router | Q3 '22 | |||
| Router - Geographic CLID | Q3 '22 | |||
| Queue - In Network | appletQ2 '22 | |||
| Router - Stored Preference | Q2 '22 | |||
| Set Stored Preference | Q2 '22 | |||
| Transfer to PCI | Q2 '22 | |||
| VoiceXML - Remote App | Q2 '22 | |||
| SOAP Interaction applet | Summer ‘21 | Q1 ‘22 | ||
CRM Call Connect Router | applet||||
CRM Send SMS | applet||||
CRM Take Message | applet||||
| Insert excerpt | ||||||
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