| Insert excerpt | ||||||
|---|---|---|---|---|---|---|
|
VCC release schedule
Spring: between March and April
Summer: between July and August
Winter: between October and November
| Info |
|---|
The Winter release is announced with a suffix of the subsequent year, for example Winter '21 is released November 2020. |
Features
...
Feature
...
Intent to deprecate
...
Deprecated
...
End of life
...
Insights Stats API - Version 2
...
...
Second half of 2021
...
Skill Management
...
...
Features
Feature | Deprecation date | Retirement date | |||||
|---|---|---|---|---|---|---|---|
| Single-interaction ContactPad | Q3 '24 (projected) | 2025 (projected) | |||||
| Multi-interaction ContactPad | Q2 '24 (projected) | H2 '24 (projected) | |||||
| Call Parking | Q1, 2024 (projected) | June 30, 2024 (projected) | |||||
| DTMF call controls | Q1, 2024 (projected) | June 30, 2024 (projected) | |||||
| Unite case routing | Q1, 2024 (projected) | Q3, 2024 (projected) | |||||
| Real Time | Q1, 2024 (projected) | Q2, 2024 (projected) | |||||
| Deprecated features | |||||||
| ContactHub | Q1 '23 | Q1 '24 (projected) | |||||
| Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) | |||||
| Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) | |||||
| User Admin API - Version 2 | Q2 '22 | Pending | |||||
| Interaction Content API - Version 2 | Summer '21 | Pending | |||||
June 30, 2024 (projected) | |||||||
Download call recordings (SFTP) | Spring '21 | Pending | |||||
| Retired features | |||||||
| Insights Stats API - GET /agent-summaries | Summer | '20Spring '21 | First half of 2022'21 | Q4 '24 | |||
Insights Stats API - Version 2 | Winter ‘21 | January 1, 2024 | |||||
| Stats and Reports | Q4 '23 | October 31, 2023 | |||||
| CRMLite | Q1 '23 | Q2 '23 | |||||
| User Access permission management | Q4 '22 | Q1 '23 | |||||
| Classic User Admin | Q3 '22 | ||||||
| Subset of User Access functionality | Q3 '22 | ||||||
| Screen Recording Chrome extension | Q1 '22 | Q3 '22 | |||||
| Cadence | Q2 '22 | ||||||
| Copy interaction plans | Summer ‘21 | Q1 ‘22 | |||||
| Salesforce Log a Call - Page Layout support for Lightning Console apps | Summer ‘21 | Q1 ‘22 | |||||
| Salesforce Log a Call - Classic support | Summer ‘21 | Q1 ‘22 | |||||
Call Recordings (search page) | Summer ‘21 ( | projected)Pending | September, 6, 2021) | ||||
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | |||||
Skill Management | Summer ‘21 (September, 6, 2021) | ||||||
Microsoft Internet Explorer 11 | Summer '20January 1, 2021 | N/A | CRM Call Connect Router applet | CRM Take Message applet | Winter Summer ‘21 (September, 1, 2021) | ||
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | |||||
Agent PINs | |||||||
Applets
Applet | Deprecated | Retired | ||
|---|---|---|---|---|
| Deprecated applets | ||||
| Announcement | Q4 '23 | Q2 '24 (projected) | ||
| Dialed Number Router | Q1 '23 | Q3 '23 (projected) | ||
| Virtual Agent applet | Q2 '24 | Q4 '24 (projected) | CRM Send SMS applet | |
Salesforce Packages
...
Package
...
Supported
...
Deprecated
...
End of Life
...
Vonage Contact Center in Salesforce
...
18.251 or higher
...
18.250 or lower *
...
18.231 or lower
...
...
19.100 or higher
...
18.259 or lower *
...
16.118 or lower
...
Vonage Contact Center Advanced Reporting
...
2.57 or higher
...
2.56 or lower *
...
2.44 or lower
...
Retired applets | ||
|---|---|---|
| Check IVR Digit | Q4 '23 | |
| Check IVR String | Q4 '23 | |
| Router CLID | Q4 '23 | |
CRM Based Router | Q3 '22 | |
| Router - Geographic CLID | Q3 '22 | |
| Queue - In Network | Q2 '22 | |
| Router - Stored Preference | Q2 '22 | |
| Set Stored Preference | Q2 '22 | |
| Transfer to PCI | Q2 '22 | |
| VoiceXML - Remote App | Q2 '22 | |
| SOAP Interaction applet | Summer ‘21 | Q1 ‘22 |
CRM Call Connect Router | ||
CRM Send SMS | ||
CRM Take Message | ||
| Insert excerpt | ||||||
|---|---|---|---|---|---|---|
|