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To transfer calls to a specific applet perform the following steps:
- Go to Interaction Architect Architect (within Interaction Plans). For information about on accessing Interaction ArchitectPlans Architect, see Accessing Interaction Plans Architect.
In the Phone Number Configuration section, optionally filter the list of available telephone numbers. Select the number for which you are configuring transfer strings. Click Display Selection.
The Applet List, Applet Manager, Transfer Manager, and Service and visualisation areas appear in the Phone Number Directory section.
Alongside Transfer Manager, click Show.
The Transfer Manager area expands.
In the Applet To Transfer list, select the applet you want to transfer the call to. In Applet Transfer String, type the number that transfers the call to the applet you specify in Applet To Transfer. You must type a valid numeric DTMF string.
Note The length of the applet transfer string is defined in the Length field in the Transfer String Limit section in System Settings. For information about System Settings, see Editing Configuration (Account Settings). The default maximum length is four digits and the absolute maximum is 10. Click Add.
The transfer string appears alongside the applet name in the Applet List area—to expand the Applet List area, alongside Applet List, click Show.
When a call is routed to a Transfer Call applet, the caller is prompted to provide a number. The call is routed to the applet you specify in Applet To Transfer that matches the number provided.
Info If you want to stop transferring calls, click the check box to the right of the transfer string and click Delete.
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