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A supervisor is a VCC Admin Portal user, created in the User Admin or User Access areas of the VCC Admin Portal. For information about creating VCC Admin Portal users, see Configuring individual users (User Admin) or Configuring user access (User Access).
A supervisor has a user type, which determines the account user role they can have in each of the contact center accounts they can access. For information about user types, see Vonage Contact Center user types. A supervisor also has an account user role which determines the VCC Admin Portal features that the supervisor can access. For information about account user roles, see Vonage Contact Center account user roles.
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