Page Information

Title:	Mapping actions to and from case statuses
Owner:	Helen Griffith
Creator:	Helen Griffith	Oct 16, 2014
Last Changed by:	Helen Griffith	Jan 22, 2024
Tiny Link: (useful for email)	https://docs-vcc.atlassian.net/wiki/x/dYOwAw
Export As:	Word · PDF

Incoming Links

Vonage Contact Center Product Documentation (8)
Page: Configuring Unite
Page: Creating a field update that overrides routing timeouts
Page: Creating a workflow rule that changes the status of a case when an agent replies to an email
Page: Creating a workflow rule that changes the status of an existing case when Salesforce receives an email relating to the case
Page: Creating case statuses
Page: Omni-channel routing actions in Unite
Page: Omni-channel routing process in Unite
Page: Unite overview

Labels

Global Labels (4)

Recent Changes

Time	Editor
Jan 22, 2024 15:03	Helen Griffith	View Changes
Apr 06, 2020 12:08	Helen Griffith	View Changes
Nov 19, 2018 10:38	Helen Griffith	View Changes
Oct 21, 2015 07:40	Helen Griffith	View Changes
Sept 08, 2015 13:03	Helen Griffith

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Outgoing Links

External Links (1)

https://help.salesforce.com/htviewhelpdoc?err=1&id=customiz…

Vonage Contact Center Product Documentation (5) Page: Creating case statuses
Page: _Images ContactWorld for Salesforce
Page: Creating a field update that overrides routing timeouts
Page: Omni-channel routing actions in Unite
Page: _ExcerptUniteCaseRoutingDeprecated