Page Information

Title:	Unite overview
Owner:	Helen Griffith
Creator:	Helen Griffith	Mar 04, 2015
Last Changed by:	Helen Griffith	Jan 22, 2024
Tiny Link: (useful for email)	https://docs-vcc.atlassian.net/wiki/x/PwNVB
Export As:	Word · PDF

Children (3)
    Page: Omni-channel routing process in Unite
    Page: Omni-channel routing actions in Unite
    Page: Extended agent presence (cases) in Unite

• features_unite
• routing_unite
• route_plan_unite
• workflow_unite
• interaction_unite

Time	Editor
Jan 22, 2024 15:03	Helen Griffith	View Changes
Apr 06, 2020 12:08	Helen Griffith	View Changes
Nov 19, 2018 10:38	Helen Griffith	View Changes
Feb 02, 2018 14:02	Helen Griffith	View Changes
Jan 17, 2018 15:01	Helen Griffith

Vonage Contact Center Product Documentation (5)     Page: Skills-based routing     Page: Mapping actions to and from case statuses     Page: Configuring Unite     Page: Creating case statuses     Page: _ExcerptUniteCaseRoutingDeprecated