Page Information

Title:	Setting up skills based routing
Owner:	Helen Griffith
Creator:	Helen Griffith	Mar 10, 2015
Last Changed by:	Helen Griffith	Aug 02, 2022
Tiny Link: (useful for email)	https://docs-vcc.atlassian.net/wiki/x/IwpVB
Export As:	Word · PDF

Vonage Contact Center Product Documentation (3)     Page: Agreement based routing     Page: Skills-based routing     Page: User Admin

Children (1)
    Page: Using the Routing Simulator

• skills_based_routing_ia
• skills_ia
• using_ia
• skills_based_routing
• skills

Time	Editor
Aug 02, 2022 14:42	Helen Griffith	View Changes
Oct 11, 2021 11:39	Helen Griffith	View Changes
Sept 06, 2021 13:23	Helen Griffith	View Changes
Aug 17, 2020 10:14	Helen Griffith	View Changes
Aug 17, 2020 10:14	Helen Griffith

Vonage Contact Center Product Documentation (6)     Page: _ExcerptTaggingInteractionsSkills     Page: Skills-based routing     Page: Creating an applet     Page: Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet     Page: Using the Routing Simulator     Page: Configuring skills