Title: | Tagging interactions with a skill or skills | |
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Owner: | Helen Griffith | |
Creator: | Helen Griffith | Mar 10, 2015 |
Last Changed by: | Helen Griffith | Oct 12, 2021 |
Tiny Link: (useful for email) | https://docs-vcc.atlassian.net/wiki/x/JQpVB | |
Export As: | Word · PDF |
Incoming Links
Vonage Contact Center Product Documentation (4)
Dynamic skill tagging Setting up personal queues Skill Tagger applet Updating a workflow rule to tag a case with required skills |
Outgoing Links
Vonage Contact Center Product Documentation (3)
_ExcerptTaggingInteractionsSkills
Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet Skills-based routing |