The IVR Send Questionnaire sends information collected by the IVR collect applets from a post-call survey to a specified email address. For information about the IVR collect applets, see IVR Collect Audio applet, IVR Collect Digit applet, and IVR Collect Digit String applet. For information about using the IVR Send Questionnaire applet in creating a post-call survey, see Creating a post-call survey.
You can only use this applet in an interaction plan that routes calls, and not other types of interactions.
E-mail Settings
| Field | Options | Description |
|---|---|---|
| Email To | Text | The email address to send the collected IVR information to. |
| Email From | Text | The email address that the email is sent from. Changing this address increases the risk of the email being flagged as spam. |
| Email Subject (auto-generated) | N/A | Data Collected, [Applet Name] on [Line Number] at [date and time email sent] |
| Concatenate audio | Select, clear | Determines whether to concatenate the collected audio or not. Select Concatenate audio to put all collected audio into one audio file. |
Next Application
| Field | Options | Description |
|---|---|---|
| Next applet | List of available applets | The applet that the call is routed to next. |
