The IVR Secure Payments solution extends the PCI Pal Agent Assist Secure Payments feature. It enables agents to take secure payments through interactive voice response (IVR). Using IVR, customers can pay for goods and services without interacting with an agent. Instead of speaking to an agent, Vonage Contact Center (VCC) transfers the caller to an automated payment system. The automated payment system collects and verifies card details from caller. The payment system processes the payment request and then routes the call back to VCC.
Using an IVR Data Connector applet in Interaction Plans Architect, you can configure a stand-alone payment call plan. The process for taking automated mid-call payments includes the following steps:
Create a session with the VCC Payment API.
Use an applet to pass the call to the PCI Pal payment solution for customer to securely enter their payment details.
The customer is returned to Vonage Contact Center.
Use the VCC Payment API to retrieve the results of the payment session.
For information about configuring the self-service payment feature, see Creating a call plan for the IVR Secure Payments solution.