Installing Vonage Contact Center for Microsoft Dynamics 365
To integrate Vonage Contact Center (VCC) with Microsoft Dynamics 365, you must install the Vonage Contact Center for Microsoft Dynamics 365 app.
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Installing the Vonage Contact Center for Microsoft Dynamics 365 app
Contact Vonage support for the latest version of the Vonage Contact Center (VCC) managed package or go to Microsoft AppSource and install Vonage Contact Center for Microsoft Dynamics 365 from there.
Follow the instructions for installing apps into MS Dynamics 365: Manage Dynamics 365 apps (Microsoft help).
What we install as part of the solution
Installed objects
Display Name | Name | Type |
Vonage CC Configuration | vcc_vonageccconfig | Table |
Vonage Contact Center For Dynamics 365 | vcc_VonageContactCenterforDynamics365 | Model-Drive App |
Vonage Contact Center For Dynamics 365 | vcc_VonageContactCenterforDynamics365 | Site Map |
vcc_vonageLettermark | vcc_vonageLettermark | JPEG Image |
Vonage Logo | vcc_vonage_logo | JPEG Image |
VCC Admin | VCC Admin | Security Role |
Vonage Contact Center Call Recording Player | vcc_callrecordingplayer | HTML file |
Installed fields by object
Object | Name | API Name | Type |
|---|---|---|---|
VCC Configurations | VCC Base URL | vcc_vonageccbaseurl | URL |
VCC Configurations | VCC Pop Call Record - Inbound | vcc_popcallrecordinbound | Yes/No (Checkbox) |
VCC Configurations | VCC Pop Call Record - Outbound | vcc_popcallrecordinbound | Yes/No (Checkbox) |
System User | VCC Agent ID | vcc_agentid | Text |
Phone Call | VCC Agent ID | vcc_vonageagentid | Text |
Phone Call | VCC Answered | vcc_answered | Yes/No (Checkbox) |
Phone Call | VCC Call Duration | vcc_callduration | Whole Number |
Phone Call | VCC Call Recording | vcc_callrecording | URL |
Phone Call | VCC Customer Number | vcc_customernumber | Phone |
Phone Call | VCC Dialled Number | vcc_dialednumber | Phone |
Phone Call | VCC Interaction GUID | vcc_vonageccguid | Text |
For general assistance, please contact Customer Support.
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