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ContactWorld and Desk.com integration

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Created by Helen Griffith, last modified on Sept 10, 2015

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You can integrate ContactWorld into your existing Desk.com to give agents a single desktop to work from. After you configure ContactWorld within Desk.com, ContactPad is available in Desk.com. Integrating ContactWorld with Desk.com provides basic telephony features with inbound screen pops, outbound Click to dial, and call logging.

ContactWorld and Desk.com integration

What can we help you with today?

Using

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Making an outbound Click to dial call in Desk.com using NewVoiceMedia
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Creating a new Desk.com customer record
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Receiving an inbound call in Desk.com using NewVoiceMedia
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Using ContactPad in Desk.com
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Using NewVoiceMedia with Desk.com

Making and receiving calls

Configuring

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Configuring NewVoiceMedia with Desk.com

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